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Kurteus enables the delivery of consistent two-way messaging and services through multiple channels. It’s called Unified Communications.
Delivering improved customer care while minimizing the cost to serve requires automated communication tools that create a conversation with customers. The Unified Communications technology delivers specific messages based on unique account attributes regardless of channel.
The closed-loop system was designed specifically to enable clients to have more communication with their customers without driving work into the organization.
Customer self-serve functionality can be added through our suite of applications offered via web and voice channels. This allows your customers to self-manage every time you reach out to them and every time they reach out to you.
Features:
- Closed-loop system drives customer traffic into automated channels
- Voice communication & service delivery channels (inbound & outbound)
- Web communication & service delivery channel
- SMS communication channel
- Email communication channel
- CSR dashboard with message prompts and service delivery tools
- Account-level data generates dynamic message scripts in multiple languages
- Voice communication has multi-language support, text-to-speech technology and customer self-management tie-ins
- Real-time reporting of activity is fully integrated into the Time Zero Intelligence dashboard
- Easy to use configuration interfaces allow users full control over messaging, logic and service options
- Fully integrated with the Talkonomics Process technology
Outcomes:
- Significantly reduce cost to serve by offering low-cost, high-satisfaction delivery channels
- Easily enable customers to engage, self-managing their account
- Increase customer satisfaction
- Eliminate message ambiguity
- Reduce inbound call volumes
- Reduce notice correspondence
- Converse with a broader range of your portfolio on a more regular basis without incurring additional operational costs
