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Classifying Time Zero Intelligence as ‘reporting’ would be an injustice.
Unlike a canned report, the Time Zero Intelligence dashboard lets you look at your data now, at ‘time zero’. That way, you’re always seeing the most recent view to ensure well-informed decisions.
Best of all, Time Zero Intelligence integrates your business intelligence (BI) and customer intelligence (CI) into a single, cohesive view. This lets you compare financial data to operational data, compare performance of ultra-granular segments against one-another and see what treatment steps are driving payments.
It’s easy to look at your business from a financial perspective and an operational perspective, drilling from high-level views right down to individual accounts. Additional tools allow users to look at every aspect of their business through segmented views of process, programs and markets.
Features:
- Data presented in real-time
- Efficiency reports tell you the performance of each individual customer interaction
- Industry benchmark tool lets you see your business performance relative to peers
- Dashboard unifies views of financials, processes, service delivery, markets and programs
- Segment any view by multiple process points, markets, programs or a combination of the three
- High-level strategic views right down to account-specific views
- See what financials are managed by your processes and those that are not
- Get views of channel usage and service delivery mix
- Integrated key performance indicators (KPI’s)
Outcomes:
- Easily pinpoint areas of your portfolio where more attention is needed
- Monitor financial performance more accurately
- Ability to look at the entire financial and treatment history of individual account
