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Whether you use kurteus™ to manage your entire portfolio or apply it to a more focused area, the Talkonomics™ Process is the engine running under the hood. These are the technologies used by the Talkonomics™ Process:

Risk Response Treatment Decisioning

Customer risk is constantly in flux, often changing by the day. Risk Response Decisioning measures each customer daily, ensuring treatments are continuously in sync with account-level risk.

Time Zero Intelligence

We realize how frustrating it can be to get access to timely and relevant business reports. To make good decisions, you need access to live reports that show you what’s happening now, in ‘time-zero’. Furthermore, you need to be able to manipulate your reports to look at them from a myriad of perspectives. In short, a canned month-end report just won’t cut it. Kurteus offers a dashboard that delivers live, time-zero reporting that users can easily manipulate.

Account Level Segmentation Strategies

At every utility, there are unique account types that need to be managed differently than the rest of the customer base. The Talkonomics™ Process controls make it simple for users to segment these customers, apply specialized strategies to effectively manage them and monitor performance.

Unified Communications

The Talkonomics™ Process allows you to deliver two-way messaging and services through voice, web, SMS and email. Best of all, the messaging and experience is consistent regardless of the channel being used. This eliminates the chance of confusing customers through conflicting messages over different channels.

Customer Self Management

The Talkonomics™ Process enables customer self-management through voice and web channels. We have roughly 20 self-service apps that can be offered on all outbound or inbound communications. During each interaction, the Talkonomics™ Process picks and offers the most relevant services based on individual customer needs.

kurteus Risk Score

We measure every single account’s risk on a daily basis, integrating the results into Risk Response Treatment Decisioning and the Time Zero Dashboard. This maximizes the Kurteus Risk Score’s effectiveness since results are fresh and seamlessly merged into your treatment process.