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kurteus™ delivers three measurable business outcomes in the areas of Financial Debt, Cost-to-Serve and Customer Satisfaction.

Financial Debt

The Talkonomics™ Process is designed specifically to reduce the average debt carried forward by utility customers. Through targeted, proactive treatment, kurteus™ increases cash flow in the active and inactive portfolios while reducing gross charge-offs. The agency management toolset ensures third party collection agencies maximize recoveries, reducing net charge-offs.

Cost-to-Serve

The Talkonomics™ Process enables utilities to significantly reduce the overall cost-to-serve each customer while interacting with a wider range of the portfolio at more regular intervals.

This is achieved through a combination of smart, account-level business process decisioning, inline functional optimization and customer participation.

By providing customers with the right information in the right context and the self-management tools required to take action, utilities avoid costly treatments in the form of CSR interactions, field interactions and notices.

The inline functional optimization ensures that costly resources are used efficiently on the customers that pose the most significant risk.

Customer Satisfaction

The Talkonomics™ Process encourages customers to participate in managing their own accounts, which fundamentally improves satisfaction. Customers are able to self-manage through multiple channels, affording them the freedom to engage how and when they prefer.

kurteus™ supplies customers with communications, rich data and context required to fully understand their situation and what is expected of them. This reduces confusion that can lead to a customer becoming frustrated and unsatisfied.