Five Common Challenges of Accounts Receivable Management This free whitepaper outlines:
Utility Tools The Consumption Management toolset gives utilities the ability to have intelligent conversations with customers about their energy usage, closing the gap between the point of consumption and the time a bill is received. Integration with the Talkonomics Process Engine ensures targeted, account-specific messaging and service offerings. All customer activity is tracked and aggregated in the Time Zero BI Dashboard, allowing you to measure your conservation accomplishments, the operational efforts required to deliver them and forecast what's on the horizon. The Kurteus consumption management toolset lets customers view their energy usage on un-cluttered, easy-to-understand graphs. It shows your actual consumption relative to the goal you set, so you always know how you're doing. A simple slider lets customers set their energy consumption reduction goals. The goals are displayed on the consumption graph against actual usage to let your customers know how they're doing. Customers can set alerts at different intervals to let them know if they're meeting or exceeding ...
You can have all the technical functionality in the world, but without an agile decision engine and strong analytics, it’s not likely to provide your customers with a good experience nor is it likely to yield high levels of performance for your company. A decision management engine drives the processes a company uses to interact with its customers, its suppliers and its operations staff. Good decision management engines will drive processes that mold mass amounts of customer interactions into business outcomes. The trick is, no process is perfect right off the bat. To make a process hum, it has to be constantly analyzed and tuned, ensuring it’s driving your business objectives and at the same time, providing a great customer experience. Key Elements You've got to have two key elements to be able to constantly analyze and tune your processes: Solid business intelligence that is timely and granular enough to provide insights for optimization opportunities The ability to make decisioning process modifications quickly and easily (aka agility) Legacy systems running business applications usually miss the mark on both these requirements. Static, month-end reports aren’t adequate to drive timely or relevant insights. Furthermore, hard-coding is required to configure, test and deploy new processes, making modifications difficult and ...
Inactive Management
Effectively managing the Inactive portfolio reduces charge-offs and avoids unnecessary agency costs. Closure Management Use kurteus to proactively manage disconnected customers and customers who closed their accounts voluntarily. Both customer types need to be treated differently yet they both pose a major risk to charge off. Inactive Process Management & Agency Assignment Use kurteus to manage your inactive portfolio. Apply the Talkonomics™ Process to proactively treat accounts, holding back responsive accounts for further treatment while expediting unresponsive accounts to agency. The value is two-fold: agencies are sent less dollars (paying accounts are held back until they stop paying) yet they maintain liquidation performance (because they receive unresponsive accounts earlier). Get real time financial, process and service reporting with Time Zero Intelligence.
