Posts Tagged ‘unified communications’

Kurteus enables the delivery of consistent two-way messaging and services through multiple channels. It's called Unified Communications. Delivering improved customer care while minimizing the cost to serve requires automated communication tools that create a conversation with customers. The Unified Communications technology delivers specific messages based on unique account attributes regardless of channel. The closed-loop system was designed specifically to enable you to have more communication with your customers without driving work into the organization. Customer self-serve functionality can be added through our suite of applications offered via web and voice channels. This allows your customers to self-manage every time you reach out to them and every time they reach out to you. Features: Outcomes: