Kurteus provides a simple platform for segmenting hard to manage customer types and applying customized treatments to them. This is a high-value feature since many hard to manage accounts aren't adequately addressed by traditional treatment methods and wind up being charged-off. Furthermore, they're expensive to manage as they move through the portfolio, requiring repeated treatments. We call these segmentation strategies 'programs', and once configured, they become part of the Time Zero dashboard to be included in business intelligence analytics. Along with the ability to segment and treat based on any data attribute within your systems of record, Kurteus has some out-of-the-box strategies that address many of the common difficult account types found in utilities. Here are a few of them: Reactivation Kurteus can identify and manage instances where customers have avoided debt by closing their account and opening a new one without paying the outstanding balance. Features: Outcomes: Non Contactable This program is designed to ensure that contact information is up to date, keeping the lines of communication open. Features: Outcomes: Low Income Identifies and communicates with low income customers. Includes customized solutions to fit within specific regulatory environments and/or company policies. Features: Outcomes: Payment Arrangement Designed to handle the entire payment arrangement lifecycle without the need for CSR intervention, Kurteus supports multiple payment ...
Classifying Time Zero Intelligence as 'reporting' would be an injustice. Unlike a canned report, the Time Zero Intelligence dashboard lets you look at your data now, at 'time zero'. That way, you're always seeing the most recent view to ensure well-informed decisions. Best of all, Time Zero Intelligence integrates your business intelligence (BI) and customer intelligence (CI) into a single, cohesive view. This lets you compare financial data to operational data, compare performance of ultra-granular segments against one-another and see what treatment steps are driving payments. It's easy to look at your business from a financial perspective and an operational perspective, drilling from high-level views right down to individual accounts. Additional tools allow users to look at every aspect of their business through segmented views of process, programs and markets. Features: Outcomes:
