Kurteus enables the delivery of consistent two-way messaging and services through multiple channels. It's called Unified Communications. Delivering improved customer care while minimizing the cost to serve requires automated communication tools that create a conversation with customers. The Unified Communications technology delivers specific messages based on unique account attributes regardless of channel. The closed-loop system was designed specifically to enable you to have more communication with your customers without driving work into the organization. Customer self-serve functionality can be added through our suite of applications offered via web and voice channels. This allows your customers to self-manage every time you reach out to them and every time they reach out to you. Features: Outcomes:
Active Management
Effective charge off mitigation and operational cost containment starts with proactivity in the Active portfolio. Account Initiation Use kurteus to identify and manage customers attempting to open new accounts while they still hold another account with a balance. Active Process Management Use kurteus to manage your active portfolio. Apply the Talkonomics™ Process to proactively treat accounts and identify risk early, ensuring balances remain manageable. Get real time financial, process and service reporting with Time Zero Business Intelligence. Field Disconnect Management Use kurteus to manage field disconnects and reconnects, ensuring they don’t become a bottleneck that contribute to debt. The Talkonomics™ Process optimizes the field by identifying and assigning the most non-responsive, risky accounts. The field management interface allows field administrators to sync resource capabilities to work volumes, stay in contact with field agents and assign work based on geography for maximum efficiency.
