You can have all the technical functionality in the world, but without an agile decision engine and strong analytics, it’s not likely to provide your customers with a good experience nor is it likely to yield high levels of performance for your company. A decision management engine drives the processes a company uses to interact with its customers, its suppliers and its operations staff. Good decision management engines will drive processes that mold mass amounts of customer interactions into business outcomes. The trick is, no process is perfect right off the bat. To make a process hum, it has to be constantly analyzed and tuned, ensuring it’s driving your business objectives and at the same time, providing a great customer experience. Key Elements You've got to have two key elements to be able to constantly analyze and tune your processes: Solid business intelligence that is timely and granular enough to provide insights for optimization opportunities The ability to make decisioning process modifications quickly and easily (aka agility) Legacy systems running business applications usually miss the mark on both these requirements. Static, month-end reports aren’t adequate to drive timely or relevant insights. Furthermore, hard-coding is required to configure, test and deploy new processes, making modifications difficult and ...
"A rule of thumb is that a lousy process will consume ten times as many hours as the work itself requires." – Bill Gates What is a Business-as-a-Service (BaaS) Model? More and more, enterprises are seeking third-party vendors to host business solutions rather than source the hardware and software themselves. This is widely known as the software-as-a-service (SaaS) model and it’s making enterprises more efficient as it continues to gain widespread adoption. The thing is, a tool is only as useful as the manner in which it’s applied. That’s why the business-as-a-service (BaaS) model is emerging. In the BaaS environment, a vendor not only hosts its solution on behalf of the enterprise, it also takes part in managing the tool to ensure business goals are met. This is quite valuable as vendors generally have experience across a range of customers and industries. So, the customer not only receives a hosted business solution, they also receive a wealth of knowledge and real-world experience about how best to apply the solution to meet business goals. This delivers a new knowledge-base to your business and a third-party perspective on current processes and ways to ...
Kurteus provides a simple platform for segmenting hard to manage customer types and applying customized treatments to them. This is a high-value feature since many hard to manage accounts aren't adequately addressed by traditional treatment methods and wind up being charged-off. Furthermore, they're expensive to manage as they move through the portfolio, requiring repeated treatments. We call these segmentation strategies 'programs', and once configured, they become part of the Time Zero dashboard to be included in business intelligence analytics. Along with the ability to segment and treat based on any data attribute within your systems of record, Kurteus has some out-of-the-box strategies that address many of the common difficult account types found in utilities. Here are a few of them: Reactivation Kurteus can identify and manage instances where customers have avoided debt by closing their account and opening a new one without paying the outstanding balance. Features: Outcomes: Non Contactable This program is designed to ensure that contact information is up to date, keeping the lines of communication open. Features: Outcomes: Low Income Identifies and communicates with low income customers. Includes customized solutions to fit within specific regulatory environments and/or company policies. Features: Outcomes: Payment Arrangement Designed to handle the entire payment arrangement lifecycle without the need for CSR intervention, Kurteus supports multiple payment ...
Classifying Time Zero Intelligence as 'reporting' would be an injustice. Unlike a canned report, the Time Zero Intelligence dashboard lets you look at your data now, at 'time zero'. That way, you're always seeing the most recent view to ensure well-informed decisions. Best of all, Time Zero Intelligence integrates your business intelligence (BI) and customer intelligence (CI) into a single, cohesive view. This lets you compare financial data to operational data, compare performance of ultra-granular segments against one-another and see what treatment steps are driving payments. It's easy to look at your business from a financial perspective and an operational perspective, drilling from high-level views right down to individual accounts. Additional tools allow users to look at every aspect of their business through segmented views of process, programs and markets. Features: Outcomes:
