Active Management
Effective charge off mitigation and operational cost containment starts with proactivity in the Active portfolio. Account Initiation Use kurteus to identify and manage customers attempting to open new accounts while they still hold another account with a balance. Active Process Management Use kurteus to manage your active portfolio. Apply the Talkonomics™ Process to proactively treat accounts and identify risk early, ensuring balances remain manageable. Get real time financial, process and service reporting with Time Zero Business Intelligence. Field Disconnect Management Use kurteus to manage field disconnects and reconnects, ensuring they don’t become a bottleneck that contribute to debt. The Talkonomics™ Process optimizes the field by identifying and assigning the most non-responsive, risky accounts. The field management interface allows field administrators to sync resource capabilities to work volumes, stay in contact with field agents and assign work based on geography for maximum efficiency.
