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Effectively managing the Inactive portfolio reduces charge-offs and avoids unnecessary agency costs.
Closure Management
Use kurteus to proactively manage disconnected customers and customers who closed their accounts voluntarily. Both customer types need to be treated differently yet they both pose a major risk to charge off.
Inactive Process Management & Agency Assignment
Use kurteus to manage your inactive portfolio. Apply the Talkonomics™ Process to proactively treat accounts, holding back responsive accounts for further treatment while expediting unresponsive accounts to agency. The value is two-fold: agencies are sent less dollars (paying accounts are held back until they stop paying) yet they maintain liquidation performance (because they receive unresponsive accounts earlier). Get real time financial, process and service reporting with Time Zero Intelligence.
