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The Complete Customer Experience

Constant communication with your customers is paramount in driving business performance. kurteus™ makes it easy for utilities to have intelligent conversations with a greater number of their customers more often. It uses your information to dynamically generate messaging and self-service options that anticipate each individual customer’s needs.

kurteus™ is an integrated platform that combines an account-level treatment decision engine, a suite of communication tools (inbound & outbound voice, SMS, email, web integration, notice & work order triggering), customer self-service applications and powerful business intelligence into an easy to manage package.

It’s purpose-built to allow your utility to engage more customers, delivering operational efficiencies across the billing & collections landscape, reducing arrears balances and subsequent charge-offs and expediting cash flow.

kurteus™ was designed to be deployed across the entire customer timeline, but can also be used in more strategic areas to address specific issues.

Consumption Management

Utility Tools The Consumption Management toolset gives utilities the ability to have intelligent conversations with customers about their energy usage, closing ...

Active Management

Active Management

Effective charge off mitigation and operational cost containment starts with proactivity in the Active portfolio. Account Initiation

Charge Off Management

Charge Off Management

Agency Management Use kurteus’ agency management interface to monitor agency performance across multiple markets. Easily add or delete agencies, ...

Inactive Management

Inactive Management

Effectively managing the Inactive portfolio reduces charge-offs and avoids unnecessary agency costs. Closure Management Use kurteus to proactively manage disconnected customers and ...