• Balance Customer Risk

    Effective customer risk management is a three-pronged approach
  • Fluid Conversations Decrease Risk

    Use kurteus to have smart conversations with your customers, reducing debt and costs
  • Outcomes
  • Know your customer

    The smartest processes understand each customer's risks and needs on the fly
  • Reduce Cost-to-Serve

    Improve current margins by leveraging self-management service channels

easily manage accounts receivable risk, save on service costs and increase customer engagement

Charge Off Management

Ensure maximum returns from your agencies, reducing net charge-offs.

Inactive Management

Effectively managing the Inactive portfolio reduces charge-offs and avoids unnecessary agency costs.

Active Management

Effective charge off mitigation and operational cost containment starts with proactivity in the Active portfolio.

what is kurteus?

kurteus is a utility-specific customer risk management solution. It delivers lower charge-offs, lower cost-to-serve and higher customer satisfaction by employing the latest in automated decisioning, service delivery and customer intelligence technology.

 

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